Get help with Wondrwall

If you cannot find the answer to your question below, contact us directly and we can help you.

Frequently Asked Questions

  • How much does Wondrwall cost and what will I get?

    A Wondrwall base kit retails at a similar cost to that of a typical fitted security alarm system, costing £499 and including:

    1 x Light switch
    1 x Thermostat
    1 x Siren
    2 x Fobs

    Extra switches can be purchased for £119 each.

  • Will Wondrwall save me money?

    Yes. By intelligently automating and optimising your home’s heating, lighting and energy consumption, Wondrwall can reduce your bills dramatically.

    Wondrwall doesn’t just save you money, though, by creating greener, more energy-efficient and environmentally friendly homes, installing Wondrwall is your contribution to creating a more energy-conscious society overall.

  • How can I order Wondrwall?

    You can order directly through our store, or via Amazon. Alternatively, you can place an order using 0161 533 0150 or hello@wondrwall.co.uk.

  • Is my home compatible with Wondrwall?

    We’ve designed Wondrwall to be as compatible with as many homes as possible, the only pre-requisites are the following:

    – Your existing light switches must have a neutral line in place

    – A wireless router with internet access must be available in the home to make use of Wondrwall’s intelligent features

    – You must have a traditional ‘wired’ thermostat in place, which can then be replaced with our thermostat; a process which generally takes no longer than 15 minutes

  • How do I remove the front cover of the Wondrwall Light Switch?

    The clips of the front cover are located on each side of the Light Switch.

    Place your palm on the front of the device and use your fingers to pull away from the wall, gripping with your fingers in the middle of the side. Make sure the face is on properly before attempting to remove it, it should be centred and there should not be a gap between it and the sensor guard under the logo.

    Alternatively, you can push the cover-up which to create a gap at the top on either side. Putting a card into one of the gaps and running it down the side of the device will also release the clips.

  • How can I tell when my Wondrwall devices are running low on power?

    Wondrwall constantly monitors the elements of the system, informing you with in-app notifications when batteries need replacing.

  • Will my Wondrwall system switch off if my broadband is turned off or stops working?

    No. Your light switches and other smart devices will still operate as normal, including your heating schedules, as they communicate on a local network. The internet connection is however required for the intelligent system functions.

  • Can I override Wondrwall’s operation?

    Of course. The Wondrwall app allows you to manually configure and update preferences, as well as to override aspects of your automatic heating, lighting and security programme at any time.

  • How can I keep my Wondrwall components clean?

    You can gently dust the outside of your Wondrwall components with a soft, lint-free cloth. If your product needs cleaning more thoroughly, please follow the instructions included in the original packaging.

  • I can’t log into my Wondrwall account.

    1. Check the Wondrwall system status

    2. Make sure you’re using the right email and password combination

    3. Double check your router or firewall settings

    If none of these steps solve your problem, speak to Wondrwall’s Technical Support team.

  • Which Wondrwall light switch should I choose to be the Primary Light Switch?

    You should choose a light switch that’s at the centre of your home, on the bottom floor (if applicable) and within relatively close proximity to your Wi-Fi router.

  • How do I set up 2-way lighting?

    The lighting in some locations such as stairs, the hallway or the landing may only be controlled by a single switch until you have set up 2-way lighting, or ‘complex’ lighting. You may also have a Wondrwall light switch that is not connected to any lights but has power. These devices can be set up in the app to control other light switches around the home wirelessly.

    You must link the upstairs and downstairs switches together so that both light switches control the light that illuminates the stairs. The same applies to two-way light switches in hallways, landings and any other appropriate location in your home.

    Each home is different, and Wondrwall’s complex lighting feature allows for flexibility so it works for you. To set up complex lighting:

    1.  From the Wondrwall App home screen, select Lights and then select the switch which is physically connected to the light you wish to control.

    2. Select Complex lights on the device page.

    3. Press Link another light switch in the complex lights page.

    4. Select the second light switch from the list.

    5. Select the light on the first switch by pressing the light icon, then press the switch you wish to connect it to on the second which will show up in dark grey. This links those buttons to the light connected to the first light switch. The link is shown by a dotted line.

    6. Press Save to save the arrangement. Both light switches now control the same light.

  • How do I control my light switches from the Wondrwall App?

    You’re able to control the lights in your home remotely using the Wondrwall App, as long as your phone and home devices are connected to the internet (with data roaming enabled).

    If you enter the Lights widget in the app from the home screen, you’ll see the list of light switches in your home. You’re able to control the power for each individual switch using the three icons to the right of the device name.

    There’s also a switch at the top of the page which can turn all the light switches in the house on or off.

  • How do I rename a device in the Wondrwall App?

    From the app home screen, click the menu button in the top-left corner of the screen. Select Devices from the menu, which will take you to the devices page.

    Choose the device you want to edit, then press the info icon in the top-right corner of the screen which will take you onto the device info page. The name of the device is displayed in a grey box at the top of the screen. Press here to edit the name. Press Save to save any changes.

    Please note that if you rename a device in the Wondrwall app, it will not update on the Alexa app so you would need to either rename both or delete the device on Alexa and rediscover devices.

  • How do I activate Amazon Alexa on a Wondrwall Light Switch?

    Make sure that you’ve added Wondrwall to your Amazon Alexa skills list, otherwise, the light switch will not recognise your voice commands.

    You will need to activate Alexa on each individual light switch around the home. After the device is paired, the app will prompt you to activate Alexa on that device. You will receive a request on the app: ‘Enable Alexa Voice Service’ or ‘Light switch is ready to enable Amazon Alexa’ dialogue will be shown. You must select Allow from the dialogue and confirm action from the browser window which will open automatically. If you select Cancel from the dialogue you will have the ability to activate it by using Reactivate Amazon Alexa in the light switch info screen.

    To use Amazon Alexa on your light switch, just hold the Wondrwall logo on the face of the device to issue a command and release when you’re finished.

  • How do I use Amazon Alexa on my Wondrwall Light Switch?

    Amazon Alexa uses the location (room) of the device for voice control. The location is set in the Wondrwall app during the commissioning process as described above or you can change it later in the device info screen in the Wondrwall app.

    For example, if you have a light switch in location Living Room, Alexa will recognise this device as Living Room Light. If there is more than one light switch in the same location, for example, two light switches in the hallway, saying “Turn off the hallway light” will turn off both lights. If you want to control them independently, then you will need to change the location. This can be done at the setup stage or later.

    To use Amazon Alexa on your light switch, just hold the Wondrwall logo on the face of the device to issue a command and release when you’re finished.

  • How do I change the Wi-Fi network on my Wondrwall light switches?

    To change the Wi-Fi network on your light switches, navigate to the light switch info page by pressing the info icon on the light switch device page. Select Network, then Change Wi-Fi Settings and follow the instructions in-app.

    You will need to repeat this process for all your light switches.

  • Why are there lights scanning across my Wondrwall Light Switch face?

    If the LEDs are scanning left to right, the switch is performing an update.

  • Why is there a singular flashing LED on my Wondrwall Light Switch?

    A singular flashing LED on the Light Switch face indicates a network error.

    If there doesn’t appear to be any issues with your Wi-Fi, contact the Technical Support team for help.

  • Why are two LED showing on my Wondrwall Light Switch face?

    If two solid LEDs are showing on the face of your light switch, this means the device has been commissioned, but Alexa has not been activated.

    If you locate the device within the Wondrwall app, you’ll be able to connect/reconnect to Alexa there.

  • How do you wire a Wondrwall Light Switch?

    The Wondrwall light switch simply has live and neutral connections for both it’s input and three potential outputs.

    Connect the live and neutral input cables to the L and N connectors respectively on the back of the Wondrwall light switch base. The connection screws are located above the cable entry points.

    Connect the device outputs to the lighting circuits as follows:

    For single gang use connections L2/N2 or L3/N3

    For double gangs use L2/N2 and L3/N3

    For triple gangs use all outputs

  • Where can I download the Wondrwall App?

    You can download the App for your device from the App Store for an iOS device or Google Play for Android.

  • Do I need to be connected to the home Wi-Fi to access my Wondrwall network?

    No. You can access your Wondrwall network from anywhere, as long as you have an internet connection on your phone/tablet.

  • How do I set up Amazon Alexa to control my Wondrwall System?

    You are able to talk to every light switch in your home and issue a verity of Amazon Alexa commands. You can use these commands to control the functions of the Wondrwall system but also perform additional functions like; order a taxi, order a pizza, get the news or weather forecast, buy things from Amazon and play music.

    1. Go to www.alexa.amazon.com or download the Alexa app from Google Play or the Apple App Store and login with your Amazon account username and password.

    2. Select Skills from the menu and search for ‘Wondrwall’. Find the Wondrwall Skill.

    3. Click Enable to activate the skill and to add it to your Alexa skill list. Alexa automatically discovers your Wondrwall devices, however, if it does not, you can say “Alexa, discover devices”.

    4. You can now use Alexa and control your Wondrwall system through Alexa voice control. The Wondrwall Home Automation screen lists example commands to give your Wondrwall system, for example, “Alexa, turn on the bedroom light”. (For more information about general Alexa features, see the Alexa website).

    5. If you add more devices to your Wondrwall system, you can add them by selecting Smart Home from the menu at the left-hand side of the Alexa app/portal. Click on Manage Devices and Discover Devices or simply say “Discover devices”.

  • How do I use Amazon Alexa?

    You can access the Alexa voice technology by pressing and holding the W on any Wondrwall light switch. You can ask Alexa anything and then release when you have finished. Alexa will then respond.

    You will need to enable the Wondrwall Skill for Alexa in order to control your smart devices such as light switches or thermostats as well as operate scene switching in your house. Alexa uses the location of the device so for example, if you have more than one light switch in the living room, saying “Turn off the living room lights” will turn off all the lights in the living room.

    Connected smart lights switches:
    “Alexa, turn on the bedroom light”
    “Alexa, turn on bedroom middle light”

    Scene switch:
    “Alexa, turn on the Home scene”
    “Alexa, turn on the Away scene”

    Temperature:
    “Alexa, what is the temperature of the bedroom?”

    You can get ideas on what Alexa can do from the Amazon Alexa page, or just search for ‘things to ask Alexa’.

  • How do I add a new Location to the Wondrwall App?

    From the app home screen, click the menu button in the top-left corner of the screen. Select Locations from the menu, which will take you to the locations page. To add a location, press the add icon in the top-right corner of the screen.

  • How do I change the name of Locations on the Wondrwall App?

    Once a location has been created, you can change the name by simply clicking the name displayed on the respective location’s page. You can get here by clicking the menu button in the top-left corner of the home screen, and then selecting Locations from the menu.

    Pressing the bin icon next to a location name will allow you to delete a location if you wish.

  • How do I add other people to my Wondrwall network?

    The Members page lists the members of your house who can access the system but have limited editing ability. For example, if you have a cleaner that visits, you may want them to be able to deactivate security only for when they visit but not make any system changes.

    Press the add icon to generate an access token to give to a new member. They need to use this token when they press Join as a member on the login page of the Wondrwall app.

    Please note that anyone joining the home as a member will need to sign into a different Amazon account to the main account holder.

  • How do I connect Sonos to my Wondrwall network?

    No special setup is needed for Sonos speakers. If these are already installed in your home and on the same Wi-Fi network as Wondrwall, then the system will automatically detect and be able to control them.

    You will need to have downloaded the Sonos app and set up the speakers through this, as well as enabling the Sonos skill in the Alexa app in order to issue voice commands through the Wondrwall light switches. The Sound page is where you can control the Sonos speakers in the Wondrwall app.

  • What should I do if my heating isn’t working?

    If your heating isn’t working, you should first check if your Wondrwall devices are online or offline.

    If they are showing as offline, check that your Wi-Fi is working correctly. A flashing light will be showing on your Wondrwall Light Switches if the system has lost internet connection.

    If they are showing as online and they are responding to your input, further investigation is likely to be required. Please contact the relevant manufacturer or professional for assistance.

    If it is a Wondrwall product, please contact our Technical Support team.

  • What are the power specifications of the Wondrwall thermostat?

    The Wondrwall Thermostat is designed to work with high voltage, low current heating systems in the UK, consuming about 0.3 kWh per month with normal use – about the same as fully charging a smartphone nightly.

  • My Wondrwall Thermostat won't pair?

    If your Wondrwall Thermostat is showing a solid green Wi-Fi icon on the screen but is refusing to pair, it indicates that network settings are stored on the device. You will need to delete these network settings from the Thermostat in order for it to pair correctly.

    To do this:

    1. Press the MODE button on the front of the thermostat until ‘OFF’ is displayed on the screen.

    2. Press and hold the space between the HOLD and FAN buttons and at the same time, swipe a finger down the right-hand slider. The display will change to ‘01’.

    3. Use the red and blue +/- buttons on the slider to set the display to ‘13’, then press HOLD. This enters the settings to join a network. The display will start flashing. Now use the slider again to set the display to ‘11’ and press HOLD to exit the network, then press MODE.

    The green Wi-Fi symbol should disappear. You can now attempt to pair the device again.

  • My Wondrwall Thermostat has disappeared from my app and I can't re-pair it?

    If your Wondrwall Thermostat still has a solid green Wi-Fi icon showing on the screen but isn’t connected to your system, you will need to delete the network settings from the Thermostat before it allows you to pair it again.

    To do this:

    1. Press the MODE button on the front of the thermostat until ‘OFF’ is displayed on the screen.

    2. Press and hold the space between the HOLD and FAN buttons and at the same time, swipe a finger down the right-hand slider. The display will change to ‘01’.

    3. Use the red and blue +/- buttons on the slider to set the display to ‘13’, then press HOLD. This enters the settings to join a network. The display will start flashing. Now use the slider again to set the display to ‘11’ and press HOLD to exit the network, then press MODE.

    The green Wi-Fi symbol should disappear. You can now attempt to pair the device again.

  • My Wondrwall Thermostat isn't responding, how do I fix this?

    If the thermostat has dropped out of the network, it will show this by flashing the green Wi-Fi symbol on the screen. To rejoin the network:

    1. Press the MODE button on the front of the thermostat until ‘OFF’ is displayed on the screen.

    2. Press and hold the space between the HOLD and FAN buttons and at the same time, swipe a finger down the right-hand slider. The display will change to ‘01’.

    3. Use the red and blue +/- buttons on the slider to set the display to ‘14’, then press HOLD. This enters the setting to rejoin a network. The display will start flashing. Now use the slider again to set the display to ‘01’ and press HOLD to pair with the Wondrwall network, then press MODE.

    If this does not fix the issue, please contact the Technical Support team.

  • My Wondrwall Thermostat is showing a low battery symbol on the face, how do I replace the batteries?

    You can access the batteries of a Thermostat by placing your fingers on the top and bottom simultaneously and gently pulling the face away from the wall.

    The Thermostat takes four standard AA batteries.

  • How do I schedule my heating?

    To set a heating schedule for a device, press the Heating widget on the app home page and select the device you wish to configure.

    Press Schedule on the device page to display the weekly schedule. Press the add icon in the top-right corner of the screen to add your first interval. Select the time frame you’d like the heating to be on for, as well as which days. Save this, and the interval you’ve just created will show as dark grey on your weekly schedule.

    Repeat this process until you have your weekly schedule set up as you want it. You can edit any interval by pressing it. You can manually override the schedule at any time if you need to.

  • How do I change the Wondrwall Thermostat temperature display from °F to °C?

    The default setting for temperature on the thermostat is °F. To change to °C, follow the steps below:

    1. Press the MODE button on the front of the thermostat until ‘OFF’ is displayed on the screen.

    2. Press and hold the space between the HOLD and FAN buttons and at the same time, swipe a finger down the right-hand slider. The display will change to ‘01’.

    3. Press HOLD, then the – slider button until the display reads ‘00’ to select the Celsius option, then press HOLD to save the new setting.

    4. Press MODE to return to normal operation.

  • How are the Wondrwall Infrared Heating Panels controlled?

    The Wondrwall IR Panels are controlled using the Wondrwall Smart Relay. This is paired to your system and controlled by the Wondrwall Light Switch. You can set a schedule for each Smart Relay individually, allowing complete flexibility with your home heating.

  • What types of heating are compatible with Wondrwall?

    Wondrwall is compatible with solar, heat pump and most boiler technologies, with wet and electric underfloor heating, electric and infrared panel heating and single and dual-zone radiator heating.

    No additional wiring or special design is required, everything is easy to install.

  • Will I get a notification to my phone if the alarm is triggered?

    Yes, a notification will be sent to your phone. You’ll have the option to silence the alarm from there, or completely disarm the system.

  • Where should I mount my Wondrwall Siren?

    We recommend you place your Wondrwall Siren high up on your building, where it can be easily seen.

  • How do I replace the batteries in my Wondrwall Siren?

    Make sure all security is disabled within the Wondrwall App before attempting to remove the faceplate, otherwise the anti-tamper mechanism will activate.

    Once the faceplate is removed, you will need to remove a second face to access the batteries.

    The Siren takes two size D, 1.5V batteries.

  • How do I insert/change the battery of the Wondrwall Fob?

    Removing the screw from the back of the device will give you access to the battery. The Fob takes a 3V coin battery (DL2032 or CR2032).

  • How do I initiate the panic mode using my Wondrwall Fob?

    To raise an alarm, simply hold the button on the key fob for 5 seconds.

    Depending on the security settings that you set, the siren will sound and/or silent panic will start, whilst simultaneously sending an alert to all your house members who are logged into the system. The app will then allow you to stop the panic and disarm the siren.